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Return and claims

Betrieblicher Arbeitsbereich supply_chain

The Commission shall adopt delegated acts in accordance with Article 21 of this Regulation.

Ziel & Fachlicher Nutzen: Comprehensive RMA process (Return of Merchandise Authorization): customers or service technicians report returns. The system gives an RMA number, leads the warehouse worker through the quality and error check, returns the goods to stock without error and automatically encourages the creation of credits or replacement deliveries.
⚡ Arbeitsabläufe (3) 📋 Aufgaben & Funktionen (43) ❓ Formularhilfe im Bereich 🛡️ Rechtliche Richtlinien

⚡ Typische Arbeitsabläufe Schritt für Schritt

RMA return checking and accounting

From the return receipt to the technical condition check to the credit.

stateDiagram-v2 [*] --> REGISTER: RMA anlegen REGISTER --> RECEIVE: Ware trifft ein RECEIVE --> INSPECT: Qualitätsprüfung INSPECT --> RESTOCK: Ware einwandfrei -> Lagerzubuchung INSPECT --> SCRAP: Defekt -> Schrottbuchung RESTOCK --> SETTLE: Gutschrift auslösen SCRAP --> SETTLE: Kulanz- / Garantiegutschrift SETTLE --> [*]
Ablaufschritte:
REGISTER
Return declaration

The national authorities shall inform the national authorities of the reasons for the return.

✓ Manufacture from materials of Chapter 7
RECEIVE
The following information shall be provided:

Packets are in warehouse, barcode scan of the RMA.

✓ The Commission shall adopt the following:
INSPECT
State of the Union

Examination: new, used, in need of repair or scrap.

✓ Documenting the results of the examination
SETTLE
The following is the list of the following:

Re-investment in the warehouse or bankruptcy, triggering the credit.

✓ The Commission shall adopt the following measures:

Benutzerbefehl: returns agent

The following is the list of the main functions of the system:

Ablaufschritte:
returns_agent
returns_agent

{"key": "execute_command", "label": "Befehl prüfen, ausführen oder zur Freigabe vorlegen", "adapter": "agent.execute", "agent": "returns_agent", "condition_fact": null}

✓ returns_agent

Return of the

The following information is provided by the Commission on the basis of the information provided by the Member States:

Ablaufschritte:
draft
Draft

The status of the return of the state machine.

requested
requested

Status of the machine return.

approved
approved

Status of the return machine

rejected
Rejected

The status of the machine returned.

in_transit
in_transit

The status of the return machine.

part_received
part_received

Status of the return of the state machine.

received
received

Status of the return machine.

inspected
inspection

The status of the return machine

resolved
Resolved

Status of the return of the condition machine.

closed
closed

Status of the return machine

cancelled
cancelled

Status of the return machine

📋 Wichtige Aufgaben & Funktionen in diesem Bereich

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Formular- & Eingabehilfe in diesem Modul

In allen Erfassungs- und Bearbeitungsmasken dieses Moduls finden Sie an jedem Eingabefeld das blaue ?-Symbol:

  • Ebene 1 (Kurzhilfe): Ein Klick zeigt sofort Bedeutung, Pflichtstatus und empfohlene Werte an.
  • Ebene 2 (Erweiterte Hilfe): Ausklappbare Details zu Validierungsregeln, Formatvorgaben und Buchungswirkungen.
  • Ebene 3 (Prozess-Verknüpfung): Direkter Link zum übergeordneten Geschäftsprozess und den Prüfpunkten.

🛡️ Rechtliche Leitlinien & Compliance

✓ BGB right of withdrawal (§355) ✓ The Commission shall take into account the information provided by the Member State concerned. ✓ The following is the list of the institutions: