🚐

Outdoor and customer service

Betrieblicher Arbeitsbereich manufacturing_execution

Technical staff planning, dispatch board, mobile work reports with photo documentation and digital signature.

Ziel & Fachlicher Nutzen: Digitalise mobile customer service. Disponents schedule appointments on a visual dispatch board. Technicians view orders on smartphones/tablets, record working hours and consumed material, document damage via camera and let the customer sign directly on the touch screen. The finished service report is immediately archived as PDF.

⚡ Arbeitsabläufe (5) 📋 Aufgaben & Funktionen (39) ❓ Formularhilfe im Bereich 🛡️ Rechtliche Richtlinien

⚡ Typische Arbeitsabläufe Schritt für Schritt

The Commission shall adopt the following measures:

The following information shall be provided:

Ablaufschritte:

fieldservice

The Commission shall adopt the following measures:

field service

✓ create_service_report

followup

Maintenance plans

Other assets

✓ maintenance. schedule

ticket

Ticket in case of defects/disturbances

Tickets

✓ create_ticket

External services → accounting

The following information shall be provided:

Ablaufschritte:

fieldservice

The Commission shall adopt the following measures:

field service

✓ create_service_report

task

Follow-up of accounts

other tasks

✓ create_task

ticket

Ticket in case of defects/disturbances

Tickets

✓ create_ticket

The Commission shall adopt a decision on the application of this Regulation.

The following information shall be provided:

Ablaufschritte:

cascade

The Commission shall adopt a decision on the application of this Regulation.

The following is the list of the official languages of the European Union:

The following is the list of the main functions of the system:

Ablaufschritte:

field_service_agent

field_service_agent

The following is the list of the products:

✓ field_service_agent

Report of the service

The following information is provided by the Commission on the basis of the information provided by the Member States:

Ablaufschritte:

draft

Draft

Status of the draft service report of the state machine.

scheduled

scheduled

The status of the service report of the state machine.

en_route

en_route

Status of the state machine servicebericht.

on_site

on_site

Status of the state machine servicebericht.

in_progress

in_progress

Status of the service report of the state machine.

completed

completed

Status of the service report of the state-of-the-art machinery.

cancelled

cancelled

Status of the state machine servicebericht.

📋 Wichtige Aufgaben & Funktionen in diesem Bereich

❓

Formular- & Eingabehilfe in diesem Modul

In allen Erfassungs- und Bearbeitungsmasken dieses Moduls finden Sie an jedem Eingabefeld das blaue ?-Symbol:

Ebene 1 (Kurzhilfe): Ein Klick zeigt sofort Bedeutung, Pflichtstatus und empfohlene Werte an.
Ebene 2 (Erweiterte Hilfe): Ausklappbare Details zu Validierungsregeln, Formatvorgaben und Buchungswirkungen.
Ebene 3 (Prozess-Verknüpfung): Direkter Link zum übergeordneten Geschäftsprozess und den Prüfpunkten.

🛡️ Rechtliche Leitlinien & Compliance

✓ The Commission shall adopt the following measures: ✓ BGB acceptance of works contracts (§640)